Privacy Policy
Effective Date: August 5, 2026
Welcome to Lavanda. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit our website or use our laundry and dry cleaning services.
1. Information We Collect
We may collect the following information:
Full name
Phone number
Email address
Pickup and delivery address
Billing and payment information
Service preferences and order history
Messages or inquiries submitted through our website
Technical information such as IP address, browser type, and device information
2. How We Use Your Information
We use your information to:
Process and manage your laundry and dry cleaning orders
Schedule pickups and deliveries
Process payments
Communicate order updates and customer support
Improve our website and services
Send promotional offers and service updates (only where permitted)
3. Payment Security
We work with trusted payment providers to process transactions securely. Lavanda does not store your complete payment card details on its servers.
4. Cookies
Our website may use cookies and similar technologies to:
Improve website performance
Remember your preferences
Analyze website traffic
Enhance your browsing experience
You can disable cookies through your browser settings, although some website features may not function properly.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share information only with:
Delivery and logistics partners
Payment processing providers
Technology and website service providers
Government authorities when required by applicable law
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While we strive to safeguard your data, no method of online transmission or electronic storage is completely secure.
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Request corrections to inaccurate information
Request deletion of your personal data
Withdraw consent for marketing communications
Request a copy of the personal data we hold about you
To exercise these rights, please contact us using the information below.
8. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies.
9. Third-Party Links
Our website may contain links to third-party websites. Lavanda is not responsible for the privacy practices or content of those external websites.
10. Children’s Privacy
Our services are not intended for individuals under the age required by applicable law to provide their own consent. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Lavanda
Luxury Laundry & Dry Cleaning
Email: support@lavanda.com
Phone: +91 XXXXX XXXXX
Thank you for trusting Lavanda. We are committed to protecting your privacy while delivering premium laundry and dry cleaning services